The following Agreement describes the terms and conditions that apply to your SimpsInns Loyalty Card (These Terms and Conditions apply to the use of your SimpsInns Card and govern the relationship between SimpsInns Hotel Group (“SimpsInns”, “we” or “us”) and you. Use of your SimpsInns Card will constitute acceptance of these Terms and Conditions. You must therefore read them carefully. If there is anything you do not understand, please contact our Customer Services on 01294 204040 or email info@simpsinns.com

SimpsInns Rewards Membership

1. Our SimpsInns Loyalty Card is our way to show our appreciation for your loyalty by rewarding you every time you visit one of our participating venues. It is not a credit card, charge card or debit card. Each Card User must only use the Card in accordance with the Scheme rules.
2. Each Card is personal to the Cardholder or relevant Card User to whom it is issued and neither the Card nor the reward points can be used by or transferred to any other person. If you need to change any of the details you have registered with your SimpsInns Card, please contact SimpsInns Customer Services by telephone on 01294 204040 between the hours of 09:00 and 17:00 during Monday to Friday, or by e-mail at info@simpsinns.com.
3. SimpsInns Rewards is open to anyone aged 18 or over.
4. SimpsInns will not be liable for any costs or losses which arise in connection with the programme being cancelled or amended.
5. Member will be informed or any significant changes to the SimpsInns Rewards scheme by email or via our website. Continued us of the card will constitute your acceptance of any such changes to terms and conditions.

Rewards Points and Member Benefits

1. To receive and redeem points on your SimpsInns Rewards card you must first register yours card online at https://loyalty.simpsinns.com/
2. To collect accommodation points, the lead guest name must match that of your SimpsInns Rewards card.
3. To check the balance on your SimpsInns Rewards card, please email marketing@simpsinns.com
4. Each SimpsInns Rewards point is worth 1p.
5. Points can be earned on the purchase of all food and non-alcoholic beverages in all SimpsInns restaurants. Points can also be earned on accommodation when booked direct with the SimpsInns group and not via a third party. Points can be earned on spa experiences and spa food (excludes retail purchases).
6. Loyalty points are not awarded on the purchase of SimpsInns Gift Cards, discounted products or purchases paid for with vouchers. Certain other products may also be excluded from the scheme (including but not limited to driving range and functions including weddings, funerals, tribute nights and events).
7. Reward points awarded may be reduced from time to time at our discretion. Any reward points earned on purchases which are subsequently cancelled or refunded will be deducted from the card. For current reward points earning levels please see online at www.simpsinns.com
8. In order to earn reward points on purchases, the card must be presented with the bill prior to purchase. Reward points cannot be added after the transaction is completed. If you forget your loyalty card please note that it is not possible to get points added retrospectively at a later date.
9. Following a visit to one of our venues where points have been added, please allow up to 24 hours for your points to appear on your online account.
10. Loyalty points have no cash value and cannot be refunded or exchanged.
11. Valid SimpsInns Rewards points can be redeemed at any time across the SimpsInns Group by presenting a valid card at point of purchase.
12. To protect the balance of your card, in the event of loss or theft, check your account balance or view your transaction history please register your loyalty card at www.simpsinns.com.
13. If you wish to dispute the balance on your loyalty card you must be able to provide your till receipts.  This receipt is issued after the addition of reward points to your account.  It confirms the amount of points that have been added to your account and confirms that your loyalty card was present. You can check your account online or in any participating SimpsInns venue to ensure your account balance is correct.  Queries on accounts can only be checked within a three month period.

Cancellation and Termination and Expiry

1. Cancellation and redemption: You have the right to cancel your SimpsInns Card at any time by returning it to SimpsInns Customer Services at the following address; The Gailes Hotel & Spa, Marine Drive, Gailes, IRVINE. KA11 5AE.  On receipt of the card any monetary value will be forfeited and any points value cancelled.  Your card will no longer be able to be used.
2. SimpsInns reserves the right to terminate any guests membership of the Loyalty Card Scheme.  In certain instances where the member is suspected of abusing the Loyalty Scheme that member’s monetary balance will be forfeited and unused points will be cancelled.
3. Your Loyalty Card does not have an expiry date. However, if you do not use your SimpsInns Card for a period of one year or more, your SimpsInns Card will cease to be valid and any stored monetary value will be forfeited and any accrued points cancelled.  Checking the balance on your SimpsInns Card will not constitute use of the SimpsInns Card for these purposes. Expired value cannot be transferred to a new card, redeemed or reinstated.  You will not be able to use your SimpsInns Card once it has ceased to be valid.
4. SimpsInns reserves the right to amend these Terms and conditions at any time or withdraw the Loyalty Card scheme on reasonable notice; such changes will be posted on https://www.simpsinnsrewards.com/.  The amended terms will apply to the use of your Loyalty Card.

Loss, Theft and Damage

1. SimpsInns Ltd are not liable for lost, stolen or damaged loyalty cards.  However if you register your loyalty card with us, we will replace any lost, stolen or damaged cards with a new card.  Your replacement card will be posted to your registered home address only and be sent out to you with the balance remaining on it at the time you notified us of your lost/stolen or damaged card.  If you subsequently find or retrieve a SimpsInns Card which you have reported lost or stolen, you must notify SimpsInns Customer Services immediately.
2. You are responsible for any unauthorised payments using your Loyalty Card.  Therefore please keep your card safe and do not allow others to use it.  If you have registered your SimpsInns Card through the SimpsInns website, you should immediately report any loss, theft, fraudulent or unauthorised use of your SimpsInns Card to SimpsInns Customer Services on 01294 204040.
3. SimpsInns reserve the right to correct or amend the remaining balance on your account if we believe that an invoicing or accounting error has occurred.  If you wish to contest such a correction or amendment to your account balance, please contact our Customer Service Team on 01294 204040

General

1. SimpsInns Ltd does not warrant or represent that your Loyalty card will always be accepted at SimpsInns venues.  For example, in the unlikely event of a failure of SimpsInns IT and communications systems, SimpsInns may not be able to add points or redeem any stored monetary value as payment during such a system failure
2. Neither SimpsInns Ltd, nor any member of its corporate group shall be held liable for any default resulting directly or indirectly from any cause beyond our control, including but not limited to, failure of network services and failure of data processing systems. To the extent permitted by law, all conditions or warranties implied by law, statue or otherwise are expressly excluded.

Data Protection Statement 

In order to participate in the SimpsInns Rewards scheme, members are required to provide personal details to register. This information will be process in accordance with our data protection policies. Members can amend these details at any time by accessing their online account.

We would like to reassure you that your details are safe with us and will never be released to any other external companies or third party groups for their marketing purposes.

We will use your personal details to send you information about your Loyalty Card and details of any future or current promotions. If at any time you would like us to stop sending you e-mails, please let us know and we will do so immediately.