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Loyalty Card Terms and Conditions

LOYALTY CARD TERMS AND CONDITIONS

The following Agreement describes the terms and conditions that apply to your SimpsInns Loyalty Card (These Terms and Conditions apply to the use of your SimpsInns Card and govern the relationship between SimpsInns Hotel Group ("SimpsInns", "we" or "us") and you. Use of your SimpsInns Card will constitute acceptance of these Terms and Conditions. You must therefore read them carefully. If there is anything you do not understand, please contact our Customer Services on 01294 204040 or email info@simpsinns.com

 

SimpsInns Rewards Membership

  1. Our SimpsInns Loyalty Card is our way to show our appreciation for your loyalty by rewarding you every time you visit one of our participating venues. It is not a credit card, charge card or debit card. Each Card User must only use the Card in accordance with the Scheme rules. 
  2. Each Card is personal to the Cardholder or relevant Card User to whom it is issued and neither the Card nor the reward points can be used by or transferred to any other person. If you need to change any of the details you have registered with your SimpsInns Card, please contact SimpsInns Customer Services by telephone on 01294 204040 between the hours of 09:00 and 17:00 during Monday to Friday, or by e-mail at info@simpsinns.com; alternatively, you can make changes through the SimpsInns website www.simpsinns.com
  3. SimpsInns Rewards is open to anyone aged 18 or over.
  4. SimpsInns will not be liable for any costs or losses which arise in connection with the programme being cancelled or amended.
  5. Member will be informed or any significant changes to the SimpsInns Rewards scheme by email or via our website. Continued us of the card will constitute your acceptance of any such changes to terms and conditions.

 

Rewards Points and Member Benefits

  1. To receive and redeem points on your SimpsInns Rewards card you must first register yours card online at https://www.simpsinnsrewards.com/
  2. To collect accommodation points, the lead guest name must match that of your SimpsInns Rewards card.
  3. To check the current reward point earning levels please visit https://www.simpsinnsrewards.com/
  4. Each SimpsInns Rewards point is worth 1p.
  5. Points can be earned on the purchase of all food and non-alcoholic beverages in all SimpsInns restaurants. Points can also be earned on accommodation when booked direct with the SimpsInns group and not via a third party. Points can be earned on spa experiences and spa food (excludes retail purchases).
  6. Loyalty points are not awarded on the purchase of SimpsInns Gift Cards, discounted products or purchases paid for with vouchers. Certain other products may also be excluded from the scheme (including but not limited to driving range and functions including weddings, funerals, tribute nights and events). 
  7. Reward points awarded may be reduced from time to time at our discretion. Any reward points earned on purchases which are subsequently cancelled or refunded will be deducted from the card. For current reward points earning levels please see online at www.simpsinns.com
  8. In order to earn reward points on purchases, the card must be presented with the bill prior to purchase. Reward points cannot be added after the transaction is completed. If you forget your loyalty card please note that it is not possible to get points added retrospectively at a later date.
  9. Following a visit to one of our venues where points have been added, please allow up to 24 hours for your points to appear on your online account.
  10. Loyalty points have no cash value and cannot be refunded or exchanged.
  11. Valid SimpsInns Rewards points can be redeemed at any time across the SimpsInns Group by presenting a valid card at point of purchase.
  12. To protect the balance of your card, in the event of loss or theft, check your account balance or view your transaction history please register your loyalty card at www.simpsinns.com
  13. If you wish to dispute the balance on your loyalty card you must be able to provide your till receipts.  This receipt is issued after the addition of reward points to your account.  It confirms the amount of points that have been added to your account and confirms that your loyalty card was present. You can check your account online or in any participating SimpsInns venue to ensure your account balance is correct.  Queries on accounts can only be checked within a three month period.

 

Cancellation and Termination and Expiry

  1. Cancellation and redemption: You have the right to cancel your SimpsInns Card at any time by returning it to SimpsInns Customer Services at the following address; The Gailes Hotel & Spa, Marine Drive, Gailes, IRVINE. KA11 5AE.  On receipt of the card any monetary value will be forfeited and any points value cancelled.  Your card will no longer be able to be used.
  2. SimpsInns reserves the right to terminate any guests membership of the Loyalty Card Scheme.  In certain instances where the member is suspected of abusing the Loyalty Scheme that member’s monetary balance will be forfeited and unused points will be cancelled.
  3. Your Loyalty Card does not have an expiry date. However, if you do not use your SimpsInns Card for a period of one year or more, your SimpsInns Card will cease to be valid and any stored monetary value will be forfeited and any accrued points cancelled.  Checking the balance on your SimpsInns Card will not constitute use of the SimpsInns Card for these purposes. Expired value cannot be transferred to a new card, redeemed or reinstated.  You will not be able to use your SimpsInns Card once it has ceased to be valid.
  4. SimpsInns reserves the right to amend these Terms and conditions at any time or withdraw the Loyalty Card scheme on reasonable notice; such changes will be posted on https://www.simpsinnsrewards.com/.  The amended terms will apply to the use of your Loyalty Card.

 

Loss, Theft and Damage

  1. SimpsInns Ltd are not liable for lost, stolen or damaged loyalty cards.  However if you register your loyalty card with us, we will replace any lost, stolen or damaged cards with a new card.  Your replacement card will be posted to your registered home address only and be sent out to you with the balance remaining on it at the time you notified us of your lost/stolen or damaged card.  If you subsequently find or retrieve a SimpsInns Card which you have reported lost or stolen, you must notify SimpsInns Customer Services immediately. 
  2. You are responsible for any unauthorised payments using your Loyalty Card.  Therefore please keep your card safe and do not allow others to use it.  If you have registered your SimpsInns Card through the SimpsInns website, you should immediately report any loss, theft, fraudulent or unauthorised use of your SimpsInns Card to SimpsInns Customer Services on 01294 204040. 
  3. SimpsInns reserve the right to correct or amend the remaining balance on your account if we believe that an invoicing or accounting error has occurred.  If you wish to contest such a correction or amendment to your account balance, please contact our Customer Service Team on 01294 204040

 

General

  1. SimpsInns Ltd does not warrant or represent that your Loyalty card will always be accepted at SimpsInns venues.  For example, in the unlikely event of a failure of SimpsInns IT and communications systems, SimpsInns may not be able to add points or redeem any stored monetary value as payment during such a system failure
  2. Neither SimpsInns Ltd, nor any member of its corporate group shall be held liable for any default resulting directly or indirectly from any cause beyond our control, including but not limited to, failure of network services and failure of data processing systems. To the extent permitted by law, all conditions or warranties implied by law, statue or otherwise are expressly excluded.

 

Data Protection Statement 

In order to participate in the SimpsInns Rewards scheme, members are required to provide personal details to register. This information will be process in accordance with our data protection policies. Members can amend these details at any time by accessing their online account.

We would like to reassure you that your details are safe with us and will never be released to any other external companies or third party groups for their marketing purposes. 

We will use your personal details to send you information about your Loyalty Card and details of any future or current promotions. If at any time you would like us to stop sending you e-mails, please let us know and we will do so immediately. 

SimpsInns

Website Privacy Statement

Our policy relating to data collection and privacy has fairness at its heart and is never intended to cause objection or complaint and to that end if there is any dubiety we will not store your information. As a business we wish to stay in communication with your and keep you up to date with news, offers and updates on our product which you may find of interest, but we will only do this with your clear and specific consent.

Standard Privacy Policy

This privacy policy sets out how Simpsinns uses and protects any information that you give Simpsinns when you use this website.

Simpsinns is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Simpsinns may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from Jun 2018.

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and offline.

Where we collect this information

As a business we collect data for a number of sources, but our data policy applies to all of the following including personal data collected at reception, check in, exhibitions, on and off-line competitions, guest questionnaires, online bookings, online communications, digital newsletter sign ups from websites and social media, shared promotions with partners and others not listed.

We confirm that unless specific consent is given by the user the information shared will not be stored beyond the purpose intended. If specific consent is given to use the information collected it will be stored securely and digitally encrypted and password protected. 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data, using Google Analytics normally but on occasion other aggregation tools that advise us about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:
•    whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
•    if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@simpsinns.com or by clicking unsubscribe where available.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting only if you specifically consent to us that you wish this to happen.
We undertake that third parties will only include businesses that support our business and your stay such as travel providers, visitor attractions, event providers and others directly related to our business offering.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Our Website and In House Data Collection Policy

Our email collection policy is fully consent based and in entering your details clear consent is given by the user to receive future marketing materials from ourselves. The following information makes clear our policy on use of consent based email marketing and communications.

What we collect

We may collect the following information on a consent only basis:
•    name and job title
•    contact information including email address
•    demographic information such as postcode, preferences and interests
•    other information relevant to customer surveys and/or offers

What we do with the information we gather

The majority of the information we gather is required for contractual and legal purposes and to allow us to offer products and services as purchased. 

When consent is given to use the information for marketing and communication purposes it is used for the following reasons:
•    We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
•    From time to time, we may also use your information to contact you using your provided email address for market research purposes. 

Your information will never be shared with any third parties and at all times you have the right to unsubscribe permanently from our database with a simple click of the unsubscribe information at which time your details will be deleted from the mailing lists and removed from the database permanently with no archived records retained.

SimpsInns

Website Terms and Conditions

Your use of the SimpsInns Web Site is subject to these terms and by using the Site you show your agreement to such terms. If you do not accept our terms, please do not use the Web Site.

Ownership of Web Site

This Web Site belongs to SimpsInns.

Headings

Headings used in these terms and conditions are for convenience only and shall not affect their interpretation.

Trademarks

The images, logos and names on this Web Site which identify SimpsInns or third parties and their products and services are proprietary marks of SimpsInns and/or the relevant third parties. Nothing contained in this Web Site shall be deemed to confer on any person any license or right on the part of SimpsInns or any third party with respect to any such image, logo or name.

Alterations

SimpsInns reserves the right, at any time and without prior notice, to remove or cease to supply any product or service contained on this Web Site. In the event that such removal takes place we shall not be liable to you in any way whatsoever for such removal.

Phone Calls and Emails

Telephone calls using the telephone numbers provided on this Web Site and email correspondence with SimpsInns at the email addresses accessible through, or discernible from, this Web Site may be recorded or monitored. By using such communication methods you are consenting to the recording or monitoring of the same.

Telephone charges

The price of calls may vary depending on your telecoms supplier. Please check with your operator for exact charges.

WEBSITE POLICIES

Commercial use

This Web Site is for non-commercial, personal use only. The services contained on this Web Site may be supplied on a commercial basis on payment to SimpsInns or its service or product suppliers of its charges from time to time. Please contact us.

In the event that you use any of the services contained on this Web Site for commercial use, SimpsInns shall be entitled to charge you at its applicable rates in respect of such commercial use.

Copyright

The copyright in the material contained in this Web Site belongs to SimpsInns or its licensed source. Any person may copy any part of this material, subject to the following conditions:

the material may not be used for commercial purposes;

the copies must retain any copyrights or other intellectual property notices contained in the original material;

the products and technology or processes described in this Web Site may be subject to other intellectual property rights reserved by SimpsInns or by other third parties with no license granted in respect of those intellectual property rights); images on this Web Site are protected by copyright as its text by IPR and may not be reproduced or appropriated in any manner without the written permission of their respective owner(s).

Changes to Terms and Records of Agreements

We reserve the right to change these terms and conditions at any time by posting changes on the Web Site. It is your responsibility to review the Web Site terms and conditions to ensure you are aware of the latest terms and conditions. Your use of this Web Site after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions. We recommend that you print off and retain for your records a copy of these terms and conditions from time to time and a copy of any terms and conditions relating to any product or service which you apply for online, together with any related application form completed and submitted.

Any amendment to terms and conditions must be agreed in writing by us, or, if appropriate, by the relevant company or individual supplier with whom you contract.

Disclaimers

Whilst SimpsInns has taken due care and attention in the preparation of the contents of this Web Site, this Web Site and the information, names, images, pictures, logos, icons regarding or relating to SimpsInns or our products and services marketed on the site (or to third party products and services), are provided on an 'as is' basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied, including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

To the extent permitted by law, all such terms and warranties are hereby excluded. In no event will SimpsInns be liable, whether in contract or tort (including negligence or breach of statutory duty) or otherwise for any losses sustained and arising out of or in connection with use of this Web Site including, without limitation, loss of profits, loss of data or loss of goodwill (in all these cases whether direct or indirect) nor any indirect, economic, consequential or special loss.

SimpsInns does not represent that the information contained in this Web Site is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in this Web Site or for any reliance placed by any person on the information.

SimpsInns does not warrant that the functions or materials accessible from or contained in this Web Site will be uninterrupted or error free, that defects will be corrected or that this Web Site or the server that makes it available are virus or bug free or represent the full functionality, accuracy, reliability of the materials.

If any of these Terms and Conditions (or any terms and conditions relating to a product or service referred to in this Web Site) should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which such terms and conditions are intended to be effective, then to the extent of such illegality, invalidity or unenforceability, and in relation to such state or country only, such terms or condition shall be deleted and severed from the rest of the relevant terms and conditions and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable. Nothing in these terms and conditions shall exclude SimpsInns's liability for death or personal injury resulting from negligence of SimpsInns.

Intellectual Property Rights

All Intellectual Property Rights (including, without limitation, all database rights, rights in designs, rights in know-how, patents and rights in inventions (in all cases whether registered or unregistered and including all rights to apply for registration) and all other intellectual or industrial property rights in any jurisdiction) in any information, content, materials, data or processes contained in or to this Web Site belong to SimpsInns or its licensed source. All rights of SimpsInns in such Intellectual Property Rights are hereby reserved.

Jurisdiction and Law

SimpsInns makes no representation that any product or service referred to on or through the Web Site is appropriate for use, or available in other locations. The information and other materials contained in this Web Site may not satisfy the laws of any other country and those who choose to access this Site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

These Terms and Conditions and any terms and conditions relating to products or services described in this Web Site shall be governed by and construed in accordance with the law of Scotland. Disputes arising in relation to the same shall, unless otherwise expressly agreed, be subject to the exclusive jurisdiction of the courts of Scotland.

Links to other Web Sites

Certain (hypertext) links, advertisements or suppliers promotion will lead you to Web Sites that are not under the control of SimpsInns. When you activate any of these links, you will leave SimpsInns Web Site by opening a new window and we have no control over and will accept no responsibility or liability in respect of the material on any such other Web Site. By allowing links with third party Web Sites SimpsInns does not intend to solicit business or offer any security to any person in any country, directly or indirectly.

Force Majeure

Every effort will be made to carry out the contract but its due performance is subject to cancellation by SimpsInns or to such variation as we may find necessary as a result of inability to secure labour, materials or supplies or as a result of any act of God, War, Strike, Lockout or other labour dispute, Fire, Flood, Drought, Legislation, or other cause (whether of the foregoing class or not) beyond the sellers control.

SimpsInns

Website Accessibility

We have tried to make this website as accessible as possible and easy to use for everyone, regardless of circumstance or ability.

All our page templates comply with the WCAG Priority 2 checkpoints as a minimum requirement. And we make every effort to ensure that all the content on our site meets this standard too. We are making every effort to ensure that we don't exclude any users. For example:

  • We try to use clear and simple language.
  • We use alternative text for all our images 
  • Were possible the HTML we produce conforms to the standard: XHTML 1.0 Strict
  • We have tested the colours we use in the design for contrast.

We try to publish all our text content as accessible HTML rather than in other formats such as PDF. Where we do publish PDFs or other formats our policy is to make them as accessible as we can.

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