Updated: March 26th, 2020
SimpsInns properties affected include; Si! Bar:Restaurant, The Gailes Bar & Restaurant, GG’s Coffee Shop & Sports Lounge, Gailes Golf:Leisure:Spa, Gailes Toptracer Range, The Old Loans Inn and The Waterside Hotel.
We would like to take this opportunity to thank every member of our team who has worked tirelessly and also to all our customers for their continued loyalty and support. We all hope to get back to some sort of normality soon but just now it is vitally important we all stay safe and look after loved ones. We look forward to welcoming you back to a SimpsInns venue soon.
ACCOMMODATION CANCELLATION POLICY
During these exceptional circumstances, we are keen to work with all our guests and customers and have therefore reviewed our standard cancellation policy for accommodation bookings.
Bookings made at any SimpsInns hotel (The Gailes Hotel, Old Loans Inn or The Waterside Hotel) up until the end of April 2020 will be cancelled. We will review this during the Coronavirus (Covid-19) pandemic and update accordingly. When the hotels reopen, customers with bookings beyond April 30th should contact Central Reservations on 01294 204040 or email [email protected]
If you made a booking through a third-party online booking agent (eg booking.com), please contact the third party direct.
SimpsInns Central Reservations
Email: [email protected] Tel: 01294 204040
WEDDINGS & EVENTS
Our wedding and events offices are now closed, and a skeleton staff are working from home and working through all queries received and contacting all wedding couples with bookings at one of our hotels. The team are not contactable by phone, so can we ask that you email the team on the email below.
A number of upcoming events such as Tribute Nights have been cancelled. Please check website for details of Tribute nights still going ahead. Any customers who have booked a now cancelled event, please contact the events team via email below to arrange an alternative option or a refund.
SimpsInns Wedding & Events
Email: [email protected]
RESTAURANTS, BARS & LEISURE
All our restaurants, bars, gym and leisure facilities are temporarily closed. If you have a general enquiry, please use the email below or contact us via messenger on any of our Facebook pages. If you have a third-party promotion voucher (eg itison/5pm), we will extend the validity for these vouchers.
Simpsinns General Enquiries
Email: [email protected]
All purchased SimpsInns gift vouchers or experiences expiry dates will be extended to ensure customers can still use their vouchers when things get back to some sort of normality after the Coronavirus (Covid-19) pandemic passes.
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