CORONAVIRUS (COVID-19) PANDEMIC
Customers who booked directly with any of our hotels; The Gailes Hotel, Old Loans Inn or The Waterside Hotel, please contact SimpsInns Central Reservations when we reopen. Our reservations team will be happy to find you alternative dates if required.
THIRD PARTY BOOKINGS
If you made a booking through a third-party online booking agent (eg booking.com), please contact the third party direct. If you had an accommodation promotion through a third-party (eg itison or 5pm), we will happily extend these vouchers until December 2020 (subject to availability). Please contact the hotel when we reopen.
If you were due to attend a wedding at one of our venues which has now been rescheduled to another date, we will transfer all accommodation bookings associated with that wedding to the new date. If the new date is unsuitable, please contact the hotel direct when we reopen.
GOLF AND GROUP BOOKINGS
For all group bookings, can we ask you to email the reservations team who will look at alternative options. For golf bookings we will need to liaise with the associated golf courses to see when they plan to reopen.
This is a very challenging time for everyone, and we realise all the uncertainty can be stressful. Please be assured we will work with all our customers, guests, wedding couples and groups to find a workable solution for all.
We are operating a skeleton staff just now with team members working from home and dealing with enquiries. We appreciate your patience as we get through all enquiries across the business.
Please stay safe and look after family and loved ones. We look forward to welcoming you back to a SimpsInns venue soon.
Malcolm, Karen and all the SimpsInns Team
SIMPSINNS CENTRAL RESERVATIONS
E: [email protected] | T: 01294 204040
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