The family owned hospitality group with venues across Ayrshire
The family owned hospitality group with venues across Ayrshire
SimpsInns is a family-owned hospitality group with award winning hotels, restaurants, bars, spa, golf, and leisure venues across Ayrshire. Owners Malcolm and Karen Simpson remain an integral part of the business and the family ethos continues with sons Lee and Jack also key players within the group. The company values cascade from the owners through the senior management team and to every member of team working across all our SimpsInns venues. The company vision is to work together as one; to collectively help one another and share the same goals. Customer satisfaction is key, and we achieve this through an engaged and motivated SimpsInns team.
As a family-owned company, we treat every member of team the same way we ourselves would expect to be treated. Family values remain at the top of the list at SimpsInns. When you join our team, you become part of the ‘SimpsInns Family’ where everyone has the right to be treated equally and fairly, regardless of the role within the company.
At SimpsInns we recognise that everyone brings different life experiences to work, a shared workplace where we respect all cultures and backgrounds. When someone joins our team, we ensure the individual and every other existing team member has equal opportunity. We provide an environment to grow and evolve as a person and the chance to further your career.
Hospitality relies on integrity. Reputation is everything and this is paramount within SimpsInns. Our industry has experienced the best of times and the toughest of times (especially in recent years during the pandemic). Our loyal customers come back time and time again and we hope new customers become our regular visitors. None of this would be possible without a strong company ethos where everyone within SimpsInns buys into our strong company ethics. As a collective group, we all represent SimpsInns in whatever role or day-to-day duties we carry out. Our reputation is built on the people who work and represent SimpsInns every single day.
Collectively, we can be greater than the sum of our parts. Hospitality is a constantly changing landscape. No two days are ever the same and each new dawn brings with it new challenges and opportunities. It is only by working as a team that we find solutions, to problem solve and think on our feet when the pressure is on. Such shared experiences in a fast-moving environment also brings individuals together away from the workplace. Teamwork in the workplace creates friendships and lifelong connections and this is most definitely the case at SimpsInns.
We are all constantly learning. Even the owners and directors of any company don’t have all the answers, we learn every day. At SimpsInns it’s ok to ask if you need help or require assistance. As a team, we must share the same goals and vision. Individual growth and progression are actively encouraged, and team members have the chance to enrol in new courses or pick up new skills through dedicated and ongoing training. Learning is a continuous process, and an engaged and motivated team is part of our success at SimpsInns.
Passion is everything in hospitality. We take pride in what we do to ensure customers receive the very best of our ‘Special Scottish SimpsInns Welcome’. It is vitally important as a company and a workplace that we take pride in the work we do but also pride for the people we work alongside when delivering such a reputable service - which has been built upon for years at SimpsInns. To give team members the freedom and ability to express themselves also brings out the best in themselves. That’s when the true passion from within is displayed and that’s what we strive for every day at SimpsInns.
It is no secret; we are a proud Ayrshire company with award winning venues across the region. We provide the best quality of product and service at all our hotels, restaurants, bars, spa, golf, and leisure facilities. For our restaurants, we source the best of local produce where possible. We work with many local suppliers and place a premium on provenance. Quality of product and service are the cornerstones of our business. They are the very things we are judged on, and we take great pride at SimpsInns in delivering the best of both.
Our policy relating to data collection and privacy has fairness at its heart and is never intended to cause objection or complaint and to that end if there is any dubiety we will not store your information. As a business we wish to stay in communication with your and keep you up to date with news, offers and updates on our product which you may find of interest, but we will only do this with your clear and specific consent.
Simpsinns is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Simpsinns may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from Jun 2018.
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and offline.
As a business we collect data for a number of sources, but our data policy applies to all of the following including personal data collected at reception, check in, exhibitions, on and off-line competitions, guest questionnaires, online bookings, online communications, digital newsletter sign ups from websites and social media, shared promotions with partners and others not listed.
We confirm that unless specific consent is given by the user the information shared will not be stored beyond the purpose intended. If specific consent is given to use the information collected it will be stored securely and digitally encrypted and password protected.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data, using Google Analytics normally but on occasion other aggregation tools that advise us about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You may choose to restrict the collection or use of your personal information in the following ways:
• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected] or by clicking unsubscribe where available.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting only if you specifically consent to us that you wish this to happen.
We undertake that third parties will only include businesses that support our business and your stay such as travel providers, visitor attractions, event providers and others directly related to our business offering.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Our email collection policy is fully consent based and in entering your details clear consent is given by the user to receive future marketing materials from ourselves. The following information makes clear our policy on use of consent based email marketing and communications.
We may collect the following information on a consent only basis:
• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers
The majority of the information we gather is required for contractual and legal purposes and to allow us to offer products and services as purchased.
When consent is given to use the information for marketing and communication purposes it is used for the following reasons:
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you using your provided email address for market research purposes.
Your information will never be shared with any third parties and at all times you have the right to unsubscribe permanently from our database with a simple click of the unsubscribe information at which time your details will be deleted from the mailing lists and removed from the database permanently with no archived records retained.
Your use of the SimpsInns Web Site is subject to these terms and by using the Site you show your agreement to such terms. If you do not accept our terms, please do not use the Web Site.
This Web Site belongs to SimpsInns.
Headings used in these terms and conditions are for convenience only and shall not affect their interpretation.
The images, logos and names on this Web Site which identify SimpsInns or third parties and their products and services are proprietary marks of SimpsInns and/or the relevant third parties. Nothing contained in this Web Site shall be deemed to confer on any person any license or right on the part of SimpsInns or any third party with respect to any such image, logo or name.
SimpsInns reserves the right, at any time and without prior notice, to remove or cease to supply any product or service contained on this Web Site. In the event that such removal takes place we shall not be liable to you in any way whatsoever for such removal.
Telephone calls using the telephone numbers provided on this Web Site and email correspondence with SimpsInns at the email addresses accessible through, or discernible from, this Web Site may be recorded or monitored. By using such communication methods you are consenting to the recording or monitoring of the same.
The price of calls may vary depending on your telecoms supplier. Please check with your operator for exact charges.
This Web Site is for non-commercial, personal use only. The services contained on this Web Site may be supplied on a commercial basis on payment to SimpsInns or its service or product suppliers of its charges from time to time. Please contact us.
In the event that you use any of the services contained on this Web Site for commercial use, SimpsInns shall be entitled to charge you at its applicable rates in respect of such commercial use.
The copyright in the material contained in this Web Site belongs to SimpsInns or its licensed source. Any person may copy any part of this material, subject to the following conditions:
the material may not be used for commercial purposes;
the copies must retain any copyrights or other intellectual property notices contained in the original material;
the products and technology or processes described in this Web Site may be subject to other intellectual property rights reserved by SimpsInns or by other third parties with no license granted in respect of those intellectual property rights); images on this Web Site are protected by copyright as its text by IPR and may not be reproduced or appropriated in any manner without the written permission of their respective owner(s).
We reserve the right to change these terms and conditions at any time by posting changes on the Web Site. It is your responsibility to review the Web Site terms and conditions to ensure you are aware of the latest terms and conditions. Your use of this Web Site after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions. We recommend that you print off and retain for your records a copy of these terms and conditions from time to time and a copy of any terms and conditions relating to any product or service which you apply for online, together with any related application form completed and submitted.
Any amendment to terms and conditions must be agreed in writing by us, or, if appropriate, by the relevant company or individual supplier with whom you contract.
Whilst SimpsInns has taken due care and attention in the preparation of the contents of this Web Site, this Web Site and the information, names, images, pictures, logos, icons regarding or relating to SimpsInns or our products and services marketed on the site (or to third party products and services), are provided on an 'as is' basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied, including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
To the extent permitted by law, all such terms and warranties are hereby excluded. In no event will SimpsInns be liable, whether in contract or tort (including negligence or breach of statutory duty) or otherwise for any losses sustained and arising out of or in connection with use of this Web Site including, without limitation, loss of profits, loss of data or loss of goodwill (in all these cases whether direct or indirect) nor any indirect, economic, consequential or special loss.
SimpsInns does not represent that the information contained in this Web Site is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in this Web Site or for any reliance placed by any person on the information.
SimpsInns does not warrant that the functions or materials accessible from or contained in this Web Site will be uninterrupted or error free, that defects will be corrected or that this Web Site or the server that makes it available are virus or bug free or represent the full functionality, accuracy, reliability of the materials.
If any of these Terms and Conditions (or any terms and conditions relating to a product or service referred to in this Web Site) should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which such terms and conditions are intended to be effective, then to the extent of such illegality, invalidity or unenforceability, and in relation to such state or country only, such terms or condition shall be deleted and severed from the rest of the relevant terms and conditions and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable. Nothing in these terms and conditions shall exclude SimpsInns's liability for death or personal injury resulting from negligence of SimpsInns.
All Intellectual Property Rights (including, without limitation, all database rights, rights in designs, rights in know-how, patents and rights in inventions (in all cases whether registered or unregistered and including all rights to apply for registration) and all other intellectual or industrial property rights in any jurisdiction) in any information, content, materials, data or processes contained in or to this Web Site belong to SimpsInns or its licensed source. All rights of SimpsInns in such Intellectual Property Rights are hereby reserved.
SimpsInns makes no representation that any product or service referred to on or through the Web Site is appropriate for use, or available in other locations. The information and other materials contained in this Web Site may not satisfy the laws of any other country and those who choose to access this Site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
These Terms and Conditions and any terms and conditions relating to products or services described in this Web Site shall be governed by and construed in accordance with the law of Scotland. Disputes arising in relation to the same shall, unless otherwise expressly agreed, be subject to the exclusive jurisdiction of the courts of Scotland.
Certain (hypertext) links, advertisements or suppliers promotion will lead you to Web Sites that are not under the control of SimpsInns. When you activate any of these links, you will leave SimpsInns Web Site by opening a new window and we have no control over and will accept no responsibility or liability in respect of the material on any such other Web Site. By allowing links with third party Web Sites SimpsInns does not intend to solicit business or offer any security to any person in any country, directly or indirectly.
Every effort will be made to carry out the contract but its due performance is subject to cancellation by SimpsInns or to such variation as we may find necessary as a result of inability to secure labour, materials or supplies or as a result of any act of God, War, Strike, Lockout or other labour dispute, Fire, Flood, Drought, Legislation, or other cause (whether of the foregoing class or not) beyond the sellers control.
We have tried to make this website as accessible as possible and easy to use for everyone, regardless of circumstance or ability.
All our page templates comply with the WCAG Priority 2 checkpoints as a minimum requirement. And we make every effort to ensure that all the content on our site meets this standard too. We are making every effort to ensure that we don't exclude any users. For example:
We try to publish all our text content as accessible HTML rather than in other formats such as PDF. Where we do publish PDFs or other formats our policy is to make them as accessible as we can.